Rummy app's Privacy Policy — Your Information Is Safe

1 Introduction

Rummy app (referred to hereinafter as "we", "the Platform", or "rummy app") is a secure online gaming and Sports Betting platform for players in Bangladesh. Protecting your privacy is our foremost responsibility. This Privacy Policy clearly outlines what information we collect, why we collect it, how it is used, and how you can maintain control over your own data.

By creating an account or using the platform, you are considered to have consented to this Privacy Policy. We strongly recommend reading it carefully in full.

2 What Information We Collect

Various types of information are collected when you register and use rummy app. This data falls into two main categories — information you provide directly and information collected automatically.

• All information entered in the registration form is collected.
• Documents uploaded for KYC verification are stored securely.
• Your activity on the platform is automatically logged.
• Information provided during live chat or email support interactions is retained.

3 How Your Information Is Used

Rummy app uses your information only for specific, legitimate purposes. We never misuse your data without your consent. Below is an overview of how your information is used.

• To create and manage your account and complete KYC verification.
• To process deposits, withdrawals, and financial transactions.
• To send bonuses, promotions, and personalized offers.
• To detect and prevent fraud, money laundering, and illegal activities.
• To enhance the gaming experience and analyze platform performance.
• To fulfill legal obligations and meet regulatory requirements.
• To promote responsible gaming and identify potentially risky behavior.
• To provide customer support and resolve complaints.

4 Data Sharing — Who We Share With and Why

Rummy app shares your personal information with third parties only in limited and specific circumstances. Below is an outline of who we may share your data with and why.

• Payment Providers: Required data is shared to process transactions via bKash, Nagad, and Rocket.
• KYC Service Provider: Information may be shared with authorized third parties for identity verification purposes.
• Legal Authorities: Disclosure of information may be required under a court order or government directive.
• Technology Service Providers: Trusted technology partners involved in cloud storage and server management are granted limited data access.
• Anti-Fraud Organizations: Information may be shared with industry-standard verification agencies to investigate suspicious activity.

5 Cookie Policy

Cookies are used on the rummy app website and app. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Collects anonymized data to understand how the platform is used.
• You can disable cookies through your browser settings, though some features may not function properly as a result.
• rummy app does not use third-party tracking cookies.

6 Data Retention Period

Rummy app retains your data only for as long as necessary. Information is kept while your account remains active, and certain data may be retained for a defined period after account closure.

• Account information: up to 5 years after account closure.
• Financial transaction records: up to 7 years, in accordance with Bangladesh financial regulations.
• KYC documents: up to 3 years after account closure.
• Gaming logs and session data: up to 1 year.
• Support contact records: retained for up to 2 years.

7 Your Rights

Every rummy app user holds several important rights over their personal information. You can exercise these rights at any time.

8 Data Security Measures

Rummy app uses industry-leading security technology to protect your data. Our multi-layered security system is designed to prevent unauthorized access and data breaches.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Stored data is encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is enabled.
• Automated alerts are sent for any suspicious login attempts or account activity.
• Our data centers operate under 24/7 monitoring.
• Staff access to data is role-based and strictly limited.

9 Third-Party Links & Services

Some third-party services may be integrated into the rummy app platform. These third parties have their own privacy policies, and rummy app is not responsible for their data collection practices.

• Payment gateway providers are required to comply with their own privacy policies.
• Game software providers may process limited gaming data.
• rummy app strictly governs all data-sharing agreements with third parties.
• No third party may use your information for marketing purposes.

10 Get in Touch

For any questions, complaints, or data-related requests regarding our Privacy Policy, please reach out to the rummy app support team. We're always here to help.

• Email: [email protected]
• Live Chat: Reach us directly from within the platform.
• For general questions, visit our FAQ Page View.
• Response time: typically within 24–48 hours.